FAQs & Spa Etiquette
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Welcome to the Faces Spa FAQ and Spa Etiquette guide, your resource for making the most of your visit to our premier day spa in South Central Omaha, NE. Whether you’re joining us for the first time or are a returning guest, this page will help you feel prepared, comfortable, and confident during your experience. Here, you’ll find answers to common questions about our spa services, appointment policies, and helpful tips on spa etiquette to ensure every visit is relaxing, respectful, and truly rejuvenating.
Spa Operating Hours
We are open Monday – Friday from 8 am to 9 pm, Saturday from 8 am to 4 pm and Sunday from 10 am to 6 pm. Faces is open by appointment only, and we will close after our last appointment of the day. We encourage you to call 402-384-8400 to ensure we are available.
Spa Facilities
In keeping with the serene atmosphere at Faces, we kindly request that all cell phones are switched to off or silent.
Punctuality
Guests are asked to arrive fifteen minutes before the scheduled appointment to allow time to complete a consultation form. A late arrival may result in a shortened treatment or forfeiting the appointment.
Spa Treatments
All treatments are subject to the therapist availability. Prices do not change without notice.
Consultation
Please inform your service provider of any medical conditions, allergies, intolerances, or needs before your treatment. Please note, certain treatments are not permitted during pregnancy or for clients with heart issues.
Age Restrictions
Guests of age 14 and over are welcome at Faces Spa with the supervision of an adult.
Payments
All clients are required to pay for the services at the end of their treatment. Faces accepts cash, check, and credit or debit cards as well as Faces gift cards.
Cancellation Policy
A booking cancellation fee of 50% of the service will be charged on all bookings that are “no showed.” Groups of three or more are required to allow Faces at least 72 hours’ notice for appointment changes or cancellations.
Faces Gift Certificates
Gift Certificates are available at the spa or online and are redeemable at the spa. Gift certificates can be issued for specific treatments, packages or specified dollar amount. Read more here.
Important Disclaimer
Every person entering the spa facility or utilizing the facilities and equipment on these premises does so entirely at their own risk and agrees that Faces Spa and its management and staff shall not be held responsible, whether jointly or severally, for any loss, injury, damages, claim, and/or compensation.